Why 94% of E-Commerce Sites Are Failing: Jane Austin on Design, AI and Accessibility

Jane Austin on the accessibility crisis, design ROI, and why the most powerful AI is invisible.

Dec 02, 2025

∙ Paid

Jane Austin has a problem with how the design industry talks about itself. As VP of Design at Contentsquare, the analytics platform used by marketers and designers to improve customer experiences, s…

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